Shipping policy
Turnaround, Shipping & Preorders
Turnaround
Each order is thoughtfully made to order, and our turnaround time reflects the care that goes into every stitch.
Turnaround time refers to the production period — the time between when your order is placed and when it is ready to ship.
Please note that shipping time is additional and will depend on the delivery option selected at checkout.
Once your order has been scanned in by the selected carrier, Petite Pearl Embroidery Co. is no longer responsible for the package.
If a shipment is delayed, lost, or damaged in transit, it becomes the customer’s responsibility to contact the carrier directly and file a claim for resolution or compensation.
Preorders & Backordered Items
Some items may be offered as preorders or backordered products.
The estimated ship date will be listed within the product description or beside the product selection.
Please note that these dates are estimates and may vary slightly.
Preorder and backordered items will ship once all components of your order are complete.
If your order includes both ready-to-ship and preorder items, we recommend placing separate orders if you’d like available pieces to arrive sooner.
All preorder sales are final once the preorder window closes.
Rush Orders
If you need your item sooner than the posted turnaround time, we’re happy to help when possible.
Please email petitepearlembroideryco@gmail.com before placing your order to confirm availability for a rush order request.
By placing an order, you agree to these terms.